Terms and Conditions of Booking Agreement

Please read carefully before signing.

By signing below, you (“the Guest”) agree that these Terms and Conditions apply to everyone staying or visiting the apartment and facilities with your permission. If no signature is provided, your stay constitutes acceptance of these Terms and Conditions.

1. Deposits & Payments

- Non-Refundable rates are charged in full at booking.

- Flexible rates require a 30% deposit, with final payment due 14 or 28 days before arrival as specified.

- Payments accepted by bank deposit or credit card only; no cash. Credit cards incur a surcharge set by the bank, please ask if you need to know what the current surcharge is. Cardholder ID and card must be presented at check-in.

2. Check-In & Check-Out

- Check-in from 2:00 pm; check-out by 10:00 am.

- Only guests listed on the booking may stay overnight.

- No refunds for early departure.

- Late check-out requests require advance notice; fees may apply.

3. Cancellations & Changes

Refer to the cancellation policy for all changes, cancellations, or transfers.

4. Accessibility

The property is a 3-storey walk-up with no lifts. Ground floor apartments also require stairs. Please discuss accessibility needs prior to arrival.

5. Damage & Cleaning

Guests are responsible for damage or loss and must report it. Extra cleaning fees apply for untidy apartments or indoor smoking. Items used outside must be returned or charges apply.

6. Linen & Towels

Fresh linen and towels provided. Charges apply for damaged or missing items.

7. Conduct & Rules

Apartments must not be used unlawfully. Pool rules apply; children 12 and under must be supervised by an adult. No pets unless required by law.

8. Parking

One vehicle per apartment in designated areas only. No boats, trailers, or similar.

9. Compliance

Guests must follow property by-laws and management directions. Non-compliance after warning may lead to eviction.

10. Inspections & Termination

Management may inspect apartments with notice or immediately if rules are broken. Guests must vacate immediately if required.

11. Liability

The property and management are not liable for guest property loss or damage.

12. Charges

Guests authorize charges to their credit card for damages, fees, or unpaid balances.

13. Unforeseen Circumstances

If unavailable (fire, storm, etc.), we’ll offer alternatives or refunds.

14. Owner Changes

If a property is withdrawn, alternatives or refunds will be offered.

15. Pricing

Prices and seasons may change.

16. No Party Policy

Strictly no parties allowed.

17. Guest Age

Booking guest must be 18 or over. Seasonal restrictions apply. The age of guests in the one bedroom family apartment is limited to 2 adults and 2 children aged 12 or under.

18. Schoolies Policy

The Islander Resort does not have the policies, procedures or resources to accommodate the unique needs of these young people during the annual schoolies period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of guests during this time. For this reason we reserve the right to reject bookings from school and/or university leavers for the entire schoolies period. All guests must be over 18 years and provide photo ID and credit card or cash bond of $200 per person for security.

19. Lost Property

Postage and admin fees apply for returned items.

20. Air Conditioning

All apartments have bedroom air-con; some have it in lounges.

21. Keys

Lost/unreturned keys incur a $40 replacement fee.

Guest Name: ___________________________________

Date: ___________________________________

Signature: ___________________________________

ID Provided: _________________________________

*By staying with us, even without a signature, you agree to these Terms and Conditions.*